Frequently Asked Questions
Everything you need to know about our commercial WordPress plugins, licensing, installation, and account management.
Plugins General
How to install and activate a plugin?+
- Download the plugin: After purchasing a plugin, you will receive download link and license key emails. Download the
.zipfile to your computer. - Upload to WordPress: Log into your WordPress Admin panel (
/wp-admin), navigate to Plugins > Add New > Upload Plugin, select the.zipfile, and click Install Now. - Activate with License Key: Click Activate Plugin, enter your Freemius license key when prompted, and click Agree & Activate License.
How do I update my plugin?+
Plugin updates become available automatically inside your WordPress admin dashboard under Dashboard > Updates or Plugins.
When an update is released, simply click Update Now. As long as you have an active license, your plugin will update seamlessly to the latest version.
Will my plugins stop working if my annual license expires?+
No. Your plugin will continue working as-is after license expiration. However, an active license is required to receive ongoing software updates, bug fixes, security patches, and priority customer support.
My Account & Billing
How to cancel your recurring subscription?+
- Log into your customer portal at My Account and navigate to the Renewals & Billing section.
- Active subscriptions will display a green status label showing AUTO RENEW ON.
- Click the subscription row you wish to modify, and select Cancel Auto-Renew.
- Confirm your cancellation. Your license will remain active until the end of your current billing period.
How do I download my invoice or receipt?+
After a successful purchase, a PDF invoice link is emailed to you. You can also log into your My Account dashboard anytime to view purchase history and download official invoices.
What is the 14-Day Money-Back Guarantee policy?+
We offer a 100% risk-free 14-Day Money-Back Guarantee on all plugin purchases. If our plugin does not meet your expectations or function as advertised, contact our support team within 14 days of purchase for a full refund.
Still have questions?
Can't find the answer you're looking for? Reach out to our technical support team for personalized assistance.